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Adult Enhanced Dental Program Unfunded as of July 1, 2019

The adult enhanced (preventive) dental program is unfunded effective July 1, 2019. All service authorization requests and claims for adult preventive services with dates of service on and after July 1, 2019 will be denied. The department will pay for authorized adult enhanced dental services completed prior to July 1, 2019, and for seatment or completion of authorized services that commenced prior to July 1, 2019. Adult emergency dental services are unaffected and will continue to be covered. Fee schedules will be updated in the coming weeks. Additional information about coverage for dentures and denture-related services will be released in the coming weeks. Until that time, service authorization requests for dentures will be denied. If you have any questions, please contact Provider Inquiry at 800.770.5650, option 1, 1, 1 or the Division of Health Care Services’ Medicaid dental program manager, Carrie Crouse, at 907.334.2403 or Sherri Larue, at 907.334.2656.

Posted: 07/01/2019

Providers Must Submit Original (Red) CMS-1500, UB-04, and ADA (J434) Claim

This is a reminder that providers must submit paper claims on original red CMS-1500, UB-04, or ADA (J434 version) claim forms. Alaska Medicaid utilizes Optical Character Recognition (OCR) technology for the processing of paper claims. OCR is able to read original red CMS-1500, UB04, and ADA claim forms only. Black, photocopied or faxed claim forms cannot be read. After June 30, 2019, this will be strictly enforced and Conduent will RTP (return to provider) any claims not submitted on an original red claim form. Black, photocopied, or faxed claims will no longer be accepted after this date.

Providers may also submit claims electronically with Alaska Medicaid through billing software and Health Enterprise.

Posted: 5/28/2019

Qualis Health is now Comagine Health

Effective February 11, 2019, Qualis Health officially became Comagine Health. The names “Qualis Health” and “Comagine Health” will be used interchangeably until the name change has been fully implemented (e.g., provider portal, links, email addresses). The corporate address and phone numbers will remain the same. In April 2019, email addresses will change to Comagine Health, however, until further notice current Qualis Health email addresses will remain active and will be automatically forwarded to the appropriate recipient. Watch your RA messages for further updates.

Questions? Contact Susan Dunkin at susan.dunkin@alaska.gov.

Posted: 3/11/2019

Contemporaneous Documentation Requirements: Update

On November 13, 2018, the American Medical Association (AMA) adopted documentation standards, Resolution 804 (I-18) Arbitrary Documentation Requirements for Outpatient Services (Policy D-320.985, for AMA members). The Department of Health and Social Services has determined that physician application of AMA standards D-320.985 meets the contemporaneous documentation requirements of 7 AAC 105.230(d)(7).

Posted: 2/22/2019

Archived News Items


Opioid Training/CEU Opportunity for Licensed Professionals

New Alaska legislation requires a minimum of two hours of continuing education in pain management, opioid use, and addiction for prescribing providers (unless you do not hold a valid DEA registration). For information on applicable courses, view the following flyers:

Medicaid Provider Training Schedule

Regulations and Public Notices

Emergency Medicaid Regulations Filed: 1115 Waiver Services Coverage and Payment

Emergency Medicaid 1115 Waiver Services Coverage and Payment regulations are effective July 1, 2019. The regulations are available at https://aws.state.ak.us/OnlinePublicNotices/Notices/View.aspx?id=194744

Posted: 07/01/2019

Emergency Medicaid Regulations Filed: Cost Containment

Emergency Medicaid cost containment regulations are effective July 1, 2019. The regulations are available at https://aws.state.ak.us/OnlinePublicNotices/Notices/View.aspx?id=194742 and https://aws.state.ak.us/OnlinePublicNotices/Notices/View.aspx?id=194743.

Posted: 07/01/2019

Delayed Implementation of Durable Medical Equipment Regulations

Durable medical equipment (DME), prosthetics and orthotics (P&O) and supplies regulations were adopted by the Department of Health and Social Services and filed by the Lieutenant Governor with a June 2, 2019 effective date. Implementation of the DME segment of the regulations has been postponed until July 2, 2019; all other segments of the regulations will be implemented on June 2, 2019 as planned. For more information, see “DME/P&O Regulations: FAQs” available on the Provider Updates page.

Posted: 06/04/2019

Medicaid Regulations Filed: Medicaid Home and Community-Based Waiver, Nursing Oversight, and Care Management Services

New Medicaid home and community-based waiver, nursing oversight, and care management services were adopted by the Department of Health and Social Services, filed by the Lieutenant Governor, and are effective June 13, 2019. The signed regulations are available at https://aws.state.ak.us/OnlinePublicNotices/Notices/View.aspx?id=194279.

Posted: 05/15/2019

Proposed Regulations: Medicaid Behavioral Health Services and Requirements for Behavioral Health Providers

On May 13, 2019, the Department of Health and Social Services issued a public notice announcing proposed regulation changes to behavioral health services. The public comment period ends on July 29, 2019 at 5:00 p.m. AKT.

The proposed regulations and additional details are available at Alaska Online Public Notices.

Posted: 05/14/2019

Archived Regulations and Public Notices

Provider Resources

Enhanced Automated Voice Response System

Call 855.329.8986 to access the following information:


- Member Eligibility
- Claim Status
- Provider Remittance Advice
- Service Authorization Schedule
- Fee Schedules
- Service Limits


The new AVR system is available 24 hours per day, seven days per week, aside from scheduled maintenance periods. Callers must identify themselves using an active provider number and Personal Identification Number (PIN). Your PIN is assigned as part of the Provider Enrollment process and can be maintained via the AVR.

To learn more about the AVR system, the computer based training module AVR Overview is available on the Alaska Medicaid Learning Portal. You may also reference the Enterprise Quick Reference - AVR.

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