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Member News

Conduent Call Centers Unavailable for 1 Hour on 11/27/2019

On Wednesday, November 27, at 12:00 p.m. AKST, all call centers except for the Emergency Service Authorization line will be unattended for approximately 1 hour. Normal services will resume by 1:00 p.m. AKST. We apologize for any inconvenience this may cause.


MedExpert Services No Longer Available


The Division of Heath Care Services would like to notify Medicaid recipients that Explanation of Medical Benefits (EOMB) and telephone based case management services provided by MedExpert International are no longer available. If you have questions regarding the services you previously received through MedExpert please call Zayda Cooper at 907.269.7383 or Jason Ball at 907.334.2186.


If you have questions about covered services, medical or pharmacy providers in your area, or other Medicaid concerns, you are encouraged to call the Medicaid recipient helpline at 1.800.780.9972


Enhanced Adult Dental Services Member Notification


Member Notification – Temporary Extension of Enhanced Adult Dental Services Coverage



Member Resources

English - Alaska Medicaid Recipient Handbook

Hmong - Phau Ntawv Qhia Rau Tus Uas Txais Kev Pab Alaska Medicaid

Korean - 알래스카 메디케이드 수혜자 안내서

Russian - Руководство для получателей Medicaid в штате Аляска

Spanish - Manual para Beneficiarios de Alaska Medicaid

Tagalog - Handbook ng Tumatanggap ng Medicaid sa Alaska


Transportation Resources


Where to Get Help?

Member Hotline: 800.780.9972


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