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Internet Addresses

 

 

Name Link
Alaska Medical Assistance http://dhss.alaska.gov/dhcs/Pages/medicaid_medicare/
Conduent http://medicaidalaska.com
CMS - Centers for Medicare & Medicaid Services http://www.cms.gov
CMS - Centers for Medicare & Medicaid Services - NDC-HCPCS Crosswalk information https://www.cms.gov/Medicare/Medicare-Fee-for-Service-Part-B-Drugs/McrPartBDrugAvgSalesPrice/index.html
Comagine Health http://www.qualishealth.org
Comagine Health (Inpatient Medical or Surgical Service Authorization) http://www.qualishealth.org/healthcare-professionals/alaska-medicaid-health-care-services
State of Alaska - Department of Health and Social Services http://dhss.alaska.gov/Pages/default.aspx
State of Alaska - Department of Health and Social Services - Preferred Drug List http://dhss.alaska.gov/dhcs/Pages/pdl/default.aspx
State of Alaska - Division of Behavioral Health http://dhss.alaska.gov/dbh/Pages/default.aspx
State of Alaska - Division of Health Care Services http://dhss.alaska.gov/dhcs/Pages/default.aspx
State of Alaska - Division of Senior & Disabilities Services http://dhss.alaska.gov/dsds/Pages/default.aspx
State of Alaska - Health Information Technologies (HIT) http://dhss.alaska.gov/hit/Pages/Default.aspx

 

 

Mailing Addresses

 

 

Department Address
Adjustments/Voids

Conduent

P.O. Box 240807

Anchorage, AK 99524-0807
1st Level Appeals

Conduent Appeals

P.O. Box 240808

Anchorage, AK 99524-0808
2nd Level Appeals

Division of Health Care Services

Claims Appeals Section

4501 Business Park Boulevard, Suite 24

Anchorage, AK 99503-7167
Hospital, ESRD and LTC Claims

Conduent

P.O. Box 240729

Anchorage, AK 99524-0729
Tribal/IHS (Indian Health Services)

Conduent

P.O. Box 240769

Anchorage, AK 99524-0769
Pharmacy Claims

P.O. Box 240649

Anchorage, AK 99524-0649
All Other Claims

Conduent

P.O. Box 240769

Anchorage, AK 99524-0769
Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS)

Conduent

EMC Department/ECCS Department

P.O. Box 240808

Anchorage, AK 99524-0808
Enrollment

Conduent

Provider Enrollment

P.O. Box 240808

Anchorage, AK 99524-0808
Inquiries and Correspondence

Conduent

Provider Services Unit

P.O. Box 240808

Anchorage, AK 99524-0808 
Service Authorization

Conduent

Service Authorization Unit

P.O. Box 240808

Anchorage, AK 99524-0808 
SURS (Surveillance and Utilization Review Subsystem)

Conduent

Surveillance and Utilization Review

P.O. Box 240808

Anchorage, AK 99524-0808
Training

Conduent

Training Department

P.O. Box 240808

Anchorage, AK 99524-0808 

 

 

 

 

Telephone Inquiries

 

Questions? Please call Conduent at (907) 644-6800 or our in-state toll free number, (800) 770-5650, about your participation in Alaska Medical Assistance. The Conduent staff has been fully trained to answer most of your questions immediately. The following numbers can help you with other more specific questions.

 

 

Department Toll-Free Regular Line

Appeals

(8:00AM - 5:00PM, Monday - Friday)

 (800) 770-5650 (option 1, 5) (907) 644-6800 (option 8)

Automated Voice Response System (AVRS)

 (855) 329-8986   

Billing Procedures/ Claims Status

(8:00AM - 5:00PM, Monday - Friday)

 (800) 770-5650 (option 1, 1) (907) 644-6800 (option 1, 1)

Recipient Eligibility

(8:00AM - 5:00PM, Monday - Friday)

 (800) 770-5650 (option 1, 1, 2) (907) 644-6800 (option 1, 2)

Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS)

(8:00AM - 5:00PM, Monday - Friday)

 (800) 770-5650 (option 1, 4) (907) 644-6800 (option 3)
EMC Coordinator (800) 770-5650 (option 1, 4) (907) 644-6800 (option 3)

Enrollment

(8:00AM - 5:00PM, Monday - Friday)

 

 (800) 770-5650 (option 1, 3) (907) 644-6800 (option 2)

Recipient Services

(8:00AM - 5:00PM, Monday - Friday)

 (800) 770-5650 (option 2) (907) 644-6800 (option 6)

HIPAA

(8:00AM - 5:00PM, Monday - Friday)

 (800) 770-5650 (option 1, 4) (907) 644-6800 (option 3)

Service Authorization (SA)

(8:00AM - 5:00PM, Monday - Saturday

12:00PM - 4:00PM, Sunday)

 (800) 770-5650 (option 1, 2) (907) 644-6800 (option 5)

Provider Inquiry/Provider Services

(8:00AM - 5:00PM, Monday - Friday)

 (800) 770-5650 (option 1, 1, 1) (907) 644-6800 (option 1, 1)

Surveillance and Utilization Review Subsystem (SURS)

(8:00AM - 5:00PM, Monday - Friday)

 (800) 770-5650 (option 3) (907) 644-6800 (option 7)

Training Department

(8:00AM - 5:00PM, Monday - Friday)

 (800) 770-5650 (option 0) (907) 644-6800 (option 0)

 

 

 

 

Fax Numbers

 

 

Department Toll-Free Regular Line
EMC Attachments  

(907) 644-8122

(907) 644-8123
Provider Inquiry (PI)  

(907) 644-8126

(907) 644-8127
Resubmission Turnaround Documents  

(907) 644-8122

(907) 644-8123
Service Authorization (SA) - Community Behavioral Health Clinic/Mental Health Physician Clinic   (866) 653-1435
Service Authorization (SA) - Dental   (907) 644-9861
Service Authorization (SA) - General   (907) 644-8131
Service Authorization (SA) - Travel   (907) 644-5982
Training Department   (907) 644-9845

 

 

 

HIPAA Contacts

 

 

 

Topic Organization Department Phone Number
Claims Processing & Billing Questions Conduent (http://www.medicaidalaska.com/) Provider Inquiry HIPAA Support Unit (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
EDI Technical Support, Companion Guides, and Testing Conduent (http://www.medicaidalaska.com/) EDI (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
General HIPAA Information Conduent (http://www.medicaidalaska.com/) Provider Inquiry HIPAA Support Unit (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
Privacy & Security

Office of Civil Rights (Federal)

(http://www.hhs.gov/ocr/hipaa)

 Division of Administrative Services (877) 696-6775
Privacy & Security

Office of Civil Rights (State)

(http://www.hss.state.ak.us/)

 Division of Administrative Services (907) 269-5100
Regulation Interpretation

Centers for Medicare & Medicaid Services

(Transactions & Code Sets)

(http://www.cms.hhs.gov/HIPAAGenInfo/)

 CMS HIPAA Administrative Simplification Hotline (800) 633-4227
Trading Partner Agreements Conduent (http://www.medicaidalaska.com/) Provider Inquiry HIPAA Support Unit (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4

 

 

 

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