Internet Address

Name	Link
Alaska Medical Assistance	http://hss.state.ak.us/dhcs/

Mailing Addresses

Department	Address
Adjustment/Voids	Affiliated Computer Services, Inc. P.O. Box 240807 Anchorage, AK 99524-0807
1st Level Appeals	Affiliated Computer Services, Inc. Appeals P.O. Box 240808 Anchorage, AK 99524-0808
2nd Level Appeals	Division of Health Care Services Claims Appeal Section 4501 Business Park Boulevard, Suite 24 Anchorage, AK 99503-7167
Hospital, ESRD, and LTC Claims	Affiliated Computer Services, Inc. P.O. Box 240729 Anchorage, AK 99524-0729
IHS (Indian Health Services)	Affiliated Computer Services, Inc. P.O. Box 241609 Anchorage, AK 99524-1609
Pharmacy Claims	P.O. Box 240649 Anchorage, AK 99524-0649
All Other Claims	P.O. Box 240769 Anchorage, AK 99524-0769
Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS)	Affiliated Computer Services, Inc. EMC Department/ECCS Department P.O. Box 240808 Anchorage, AK 99524-0808
Enrollment	Affiliated Computer Services, Inc. Provider Enrollment P.O. Box 240808 Anchorage, AK 99524-0808
Inquiries and Correspondence	Affiliated Computer Services, Inc. Provider Services Unit P.O. Box 240808 Anchorage, AK 99524-0808
Prior Authorization	Affiliated Computer Services, Inc. Prior Authorization Unit P.O. Box 240808 Anchorage, AK 99524-0808
SURS (Surveillance and Utilization Review Subsystem)	Affiliated Computer Services, Inc. Surveillance and Utilization Review P.O. Box 240808 Anchorage, AK 99524-0808
Training	Affiliated Computer Services, Inc. Training Department P.O. Box 240808 Anchorage, AK 99524-0808

Telephone Inquiries

Questions? Please call Affiliated Computer Services, Inc. at (907) 644-6800 or our in-state toll free number, (800) 770-5650, about your participation in Alaska Medical Assistance. The ACS staff has been fully trained to answer most of your questions immediately. The following numbers can help you with other, more specific, questions:

Department	Toll-Free	Regular Line
Appeals (8:00AM – 5:00PM, Monday – Friday)	(800) 770-5650 (option 1, 5)	(907) 644-6800 (option 8)
Billing Procedures/ Claims & Eligibility Status (8:00AM – 5:00PM, Monday – Friday)	(800) 770-5650 (option 1, 1)	(907) 644-6800
Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS) (8:00AM – 5:00PM, Monday – Friday)	(800) 770-5650 (option 1, 4)	(907) 644-6800 (option 3)
EMC Coordinator	(800) 770-5650 (option 1, 4)	(907) 644-6800 (option 3)
Eligibility Verification System (EVS) (24 hour access)	(800) 884-3223
Enrollment (8:00AM – 5:00PM, Monday – Friday)	(800) 770-5650 (option 1, 3)	(907) 644-6800 (option 2)
Recipient Services (8:00AM – 5:00PM, Monday – Friday)	(800) 770-5650 (option 2)	(907) 644-6800 (option 6)
HIPAA (8:00AM – 5:00PM, Monday – Friday)	(800) 770-5650 (option 1, 4)	(907) 644-6800 (option 3)
Prior Authorization (PA) (8:00AM – 5:00PM, Monday – Friday  8:00AM – 5:00PM, Saturday  12:00PM – 4:00PM, Sunday)	(800) 770-5650 (option 1, 2)	(907) 644-6800 (option 5)
Provider Inquiry/Provider Services (8:00AM – 5:00PM, Monday – Friday)	(800) 770-5650 (option 1, 1)	(907) 644-6800 (option 1)
Surveillance and Utilization Review Subsystem (SURS) (8:00AM – 5:00PM, Monday – Friday)	(800) 770-5650 (option 4)	(907) 644-6800 (option 7)
Training Department (8:00AM – 5:00PM, Monday – Friday)	(800) 770-5650	(907) 644-6800

Fax Numbers

Department	Toll-Free	Regular Line
Appeals		(907) 644-5924
Provider Inquiry (PI)		(907) 644-8126 (907) 644-8127
Prior Authorization (PA)		(907) 644-5982
EMC Attachments		(907) 644-8122 (907) 644-8123
Resubmission Turnaround Documents		(907) 644-8122 (907) 644-8123
Training Department		(907) 644-9845

HIPAA Contacts

Topic	Organization	Department	Phone Number
Claims Processing & Billing Questions	Affiliated Computer Services, Inc. (http://www.medicaidalaska.com/)	Provider Inquiry HIPAA Support Unit	(907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
Companion Guides	Affiliated Computer Services, Inc. (http://www.medicaidalaska.com/)	Electronic Commerce Customer Support (ECCS)	(800) 924-6741
EDI Technical Support	Affiliated Computer Services, Inc. (http://www.medicaidalaska.com/)	ECCS	(800) 924-6741
General HIPAA Information	Affiliated Computer Services, Inc. (http://www.medicaidalaska.com/)	Provider Inquiry HIPAA Support Unit	(907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
Privacy & Security	Office of Civil Rights (Federal) (http://www.hhs.gov/ocr/hipaa)	Division of Administrative Services	(877) 696-6775
Privacy & Security	Department of Health and Social Services (State) (http://www.hss.state.ak.us/)	Division of Administrative Services	(907) 465-4722
Regulation Interpretation	Centers for Medicare & Medicaid Services (Transactions & Code Sets) (http://www.cms.hhs.gov/HIPAAGenInfo/)	CMS HIPAA Administrative Simplification Hotline	(866) 282-0659
Testing	Affiliated Computer Services, Inc. (http://www.medicaidalaska.com/)	ECCS	(800) 924-6741
Trading Partner Agreements	Affiliated Computer Services, Inc. (http://www.medicaidalaska.com/)	Provider Inquiry HIPAA Support Unit	(907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4