Contact Us
Internet Address
| Name | Link |
|---|---|
| Alaska Medical Assistance | http://hss.state.ak.us/dhcs/ |
Mailing Addresses
| Department | Address |
|---|---|
| Adjustment/Voids |
Xerox P.O. Box 240807 Anchorage, AK 99524-0807 |
| 1st Level Appeals |
Xerox Appeals P.O. Box 240808 Anchorage, AK 99524-0808 |
| 2nd Level Appeals |
Division of Health Care Services Claims Appeal Section 4501 Business Park Boulevard, Suite 24 Anchorage, AK 99503-7167 |
| Hospital, ESRD, and LTC Claims |
Xerox P.O. Box 240729 Anchorage, AK 99524-0729 |
| Tribal/IHS (Indian Health Services) |
Xerox P.O. Box 240649 Anchorage, AK 99524-0649 |
| Pharmacy Claims |
P.O. Box 240649 Anchorage, AK 99524-0649 |
| All Other Claims |
P.O. Box 240769 Anchorage, AK 99524-0769 |
| Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS) |
Xerox EMC Department/ECCS Department P.O. Box 240808 Anchorage, AK 99524-0808 |
| Enrollment |
Xerox Provider Enrollment P.O. Box 240808 Anchorage, AK 99524-0808 |
| Inquiries and Correspondence |
Xerox Provider Services Unit P.O. Box 240808 Anchorage, AK 99524-0808 |
| Re-Enrollment |
Xerox Provider Re-Enrollment Unit P.O. Box 240808 Anchorage, AK 99524-0808 |
| Service Authorization |
Xerox Service Authorization Unit P.O. Box 240808 Anchorage, AK 99524-0808 |
| SURS (Surveillance and Utilization Review Subsystem) |
Xerox Surveillance and Utilization Review P.O. Box 240808 Anchorage, AK 99524-0808 |
| Training |
Xerox Training Department P.O. Box 240808 Anchorage, AK 99524-0808 |
Telephone Inquiries
Questions? Please call Xerox at (907) 644-6800 or our in-state toll free number, (800) 770-5650, about your participation in Alaska Medical Assistance. The Xerox staff has been fully trained to answer most of your questions immediately. The following numbers can help you with other, more specific, questions:
| Department | Toll-Free | Regular Line |
|---|---|---|
|
Appeals (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 1, 5) | (907) 644-6800 (option 8) |
|
Billing Procedures/ Claims & Eligibility Status (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 1, 1) | (907) 644-6800 |
|
Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS) (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 1, 4) | (907) 644-6800 (option 3) |
| EMC Coordinator | (800) 770-5650 (option 1, 4) | (907) 644-6800 (option 3) |
|
Eligibility Verification System (EVS) (24 hour access) |
(800) 884-3223 | |
|
Enrollment (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 1, 3) | (907) 644-6800 (option 2) |
|
Recipient Services (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 2) | (907) 644-6800 (option 6) |
|
HIPAA (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 1, 4) | (907) 644-6800 (option 3) |
|
Service Authorization (SA) (8:00AM – 5:00PM, Monday – Friday 8:00AM – 5:00PM, Saturday 12:00PM – 4:00PM, Sunday) |
(800) 770-5650 (option 1, 2) | (907) 644-6800 (option 5) |
|
Provider Inquiry/Provider Services (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 1, 1) | (907) 644-6800 (option 1) |
|
Re-Enrollment Unit (8:00AM – 5:00PM, Monday – Friday) |
(888) 944-6877 | (907) 644-5993 |
|
Surveillance and Utilization Review Subsystem (SURS) (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 (option 4) | (907) 644-6800 (option 7) |
|
Training Department (8:00AM – 5:00PM, Monday – Friday) |
(800) 770-5650 | (907) 644-6800 |
Fax Numbers
| Department | Fax Line |
|---|---|
| Appeals | (907) 644-5924 |
| EMC Attachments |
(907) 644-8122 (907) 644-8123 |
| Provider Inquiry (PI) |
(907) 644-8126 (907) 644-8127 |
| Resubmission Turnaround Documents |
(907) 644-8122 (907) 644-8123 |
| Service Authorization (SA) | (907) 644-5982 |
| Service Authorization (SA) – Community Behavioral Health Clinic/Mental Health Physician Clinic | (866) 653-1435 |
| Service Authorization (SA) - Dental | (907) 644-9861 |
| Training Department | (907) 644-9845 |
HIPAA Contacts
| Topic | Organization | Department | Phone Number |
|---|---|---|---|
| Claims Processing & Billing Questions | Xerox (http://www.medicaidalaska.com/) | Provider Inquiry HIPAA Support Unit | (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4 |
| Companion Guides | Xerox (http://www.medicaidalaska.com/) | Electronic Commerce Customer Support (ECCS) | (800) 924-6741 |
| EDI Technical Support | Xerox (http://www.medicaidalaska.com/) | ECCS | (800) 924-6741 |
| General HIPAA Information | Xerox (http://www.medicaidalaska.com/) | Provider Inquiry HIPAA Support Unit | (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4 |
| Privacy & Security |
Office of Civil Rights (Federal) (http://www.hhs.gov/ocr/privacy/) |
Division of Administrative Services | (877) 696-6775 |
| Privacy & Security |
Department of Health and Social Services (State) (http://www.hss.state.ak.us/) |
Division of Administrative Services | (907) 465-4722 |
| Regulation Interpretation |
Centers for Medicare & Medicaid Services (Transactions & Code Sets) (http://www.cms.gov/Regulations-and-Guidance/HIPAA-Administrative-Simplification/HIPAAGenInfo/index.html) |
CMS HIPAA Administrative Simplification Hotline | (866) 282-0659 |
| Testing | Xerox (http://www.medicaidalaska.com/) | ECCS | (800) 924-6741 |
| Trading Partner Agreements | Xerox (http://www.medicaidalaska.com/) | Provider Inquiry HIPAA Support Unit | (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4 |